Terms, Conditions & Privacy Policy
Introduction
At Purewellness, we are dedicated to protecting your privacy and ensuring the safety of your personal information. By using our website, you agree to the policies outlined here. Please review this document to understand how we collect, use, and protect your data.
Collection of Personal Information
We may collect, store, and use the following personal information:
- Website Interaction Data: Information about your computer, IP address, browser type, and navigation patterns.
- Account Details: Information provided during account creation, including name, email, shipping address, and phone number.
- Order Details: Information related to purchases, such as billing and shipping information, and payment methods.
- Communication Logs: Content and metadata of communications sent through our website.
- Newsletter Subscriptions: Data provided for email notifications and marketing preferences.
Note: Ensure you have consent before providing another person’s personal information.
Certificate of Analysis (COA) Policy
COAs are available upon request for orders of 1 kg or more. Unfortunately, we cannot provide COAs for purchases below 1 kg.
For further information or to request a COA, please email support@purewellness.com.au.
Use of Personal Information
Your data will be used for the following purposes:
- Administering and personalizing our website.
- Processing orders, shipping goods, and managing transactions.
- Sending service-related and promotional communications (only if consented).
- Providing customer support and handling complaints.
- Analyzing website usage and improving user experience.
- Preventing fraud and maintaining security.
Payment Processing: Financial transactions are securely handled via Stripe. For more information, refer to Stripe’s privacy policy here.
Disclosure of Information
We may disclose personal information:
- To employees, agents, or third-party service providers involved in fulfilling your orders.
- To comply with legal requirements or defend against legal claims.
- To third-party analytics providers for website performance insights.
- During business transactions, such as mergers or acquisitions.
We will never sell or rent your information for direct marketing purposes without your explicit consent.
Data Retention and Security
- Personal data will be retained only as long as necessary for the purpose it was collected or as required by law.
- We implement robust security measures to safeguard your data against unauthorized access or misuse.
- Despite our efforts, no online transmission is entirely secure. Please take precautions to protect your credentials.
Cookies Policy
Our website uses cookies to enhance functionality and user experience. Cookies may include:
- Session Cookies: Temporary and deleted after the session.
- Persistent Cookies: Remain on your device to store preferences.
You can manage or disable cookies through your browser settings. Note that disabling cookies may affect website functionality.
Amendments
We may update this policy periodically. Changes will be posted on this page. Continued use of the website constitutes acceptance of these updates.
Your Rights
You have the right to:
- Request access to your personal data.
- Correct inaccurate information.
- Withdraw consent for marketing communications at any time.
To exercise these rights, contact us at support@purewellness.com.au.
Contact Us
For questions or concerns about this policy or your personal data:
- Email: support@purewellness.com.au
- Address: 1/16 Bailey Cres, Southport, QLD 4215, Australia
- Live Chat: Available during business hours on our website