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Shipping Cancelation Policy

Cancelation Policy

For a cancellation received after purchase and before dispatch, please email immediately to orders@purewellness.com.au to advise of cancellation.

  • Change of mind?
    For orders received after purchase and after delivery – goods can be returned (at your own expense) within 7 days after receiving your order provided that the products have not been opened.  Please return items to Purewellness, U1 16 Bailey Cres Southport Qld 4215.  Refunds will be made to the credit card that was utilised to place the order at the time of purchase within 24-48 hours or a Bank Account.


Shipping & Packing Costs

We use Australia Post and TNT Couriers in most cases.

We deliver worldwide via Australia Post (delivery costs are available on our shopping cart – please insert destination country to select the available postage options to your destination).  Please note that additionalTAXES/VAT (ie United Kingdom) may be imposed and you should make the appropriate inquiries with your Customs Office.

  • Standard  Australia Shipping (2-12 Business Days) 

(Unless stated otherwise on the product description)

It is necessary to enter the shipping address correctly during checkout. If you do not, there may be delays or your order getting returned to us.


Handling Time (1 – 2 Business Days)

Our Mission is to deliver the FRESHEST PRODUCT as possible, with HIGH QUALITY ingredients, with an Outstanding  Quality & Safety Handling Procedures in order to promote a Great Customer Experience.

If for any reason you would like to make any changes to your order please contact us within this time frame to ensure your changes can be finalized, when your product is not ready to dispatch.

  • To check the status of your order please email us at: Enquiries@purewellness.com.au



In the event that you wish to return the goods, the cost of returning goods is at your own expense.

In the event that your item is incorrect or damaged in transit, please let us know immediately and we will rectify this error as soon as possible at our expense.

No products can be returned once exceeding the cancellation period.



In the meantime, additional questions? Contact us on enquiries@purewellness.com.au 


Registered  Business Address 

Business Address: 1/16 Bailey Cres Southport 4215, Australia

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