CONTACT & SUPPORT
Want to Ask Something?
Talk to us at support@purewellness.com.au
Call us at: (07) 5502-1418
For business & orders related inquiries orders@purewellness.com.au
Support Hours: Monday to Friday, 7:00 AM to 2:00 PM (Excluding Australian Public Holidays)
Pickup hours: (Monday to Thursday: 7:30 AM – 2:30 PM) & (Friday: 7:30 AM – 12:00 PM) (Excluding Australian Public Holidays)
Reach us via social media:
- Facebook: @Purewellness.com.au
- Instagram: @Purewellness
Our Business Address: 1/16 Bailey Cres, Southport 4215, Australia.
Frequently Asked Questions (FAQ)
What products does Purewellness sell?
We specialize in natural, organic, and health-focused foods including superfoods, protein powders, supplements, snacks, and wellness beverages.
Are all products gluten-free, vegan, or organic?
Many of our products are gluten-free, vegan, and organic. Each product page clearly lists dietary information, ingredients, and certifications to help you choose the right products for your needs.
How can I place an order?
Simply visit our website, browse the product range, select your items, and proceed to checkout. You can choose between various online payment methods or direct bank transfer.
Can I track my order?
Yes! After your order is dispatched, you’ll receive a tracking number via email.
What are the delivery options?
We offer standard and express shipping options across Australia. For international orders, shipping options and rates are calculated at checkout.
Do you offer gift cards?
Our gift cards have been replaced with the Purewellness Rewards Program.
What if I receive a damaged product?
If your product arrives damaged or defective, please contact us immediately via support@purewellness.com.au. & Orders@purewellness.com.au We will provide a return or replacement as per our Returns & Refunds policy.
Do you offer wholesale and bulk orders?
Yes we do! You can visit our wholesale website: www.wholesalehealthfood.com.au to buy in bulk quantities at wholesale prices!
Do you offer private label?
Yes we do offer private label services, please visit our private label website at: www.privatelabelfoodmanufacturing.com.au
Can I become a Stockist?
If you are interested to become a Purewellness stockist, please fill out the form here: Become a stockist.